Get started

Welcome to mercurydistribution.com

The site is easy to navigate around, and below are a few tips to help.


Create an Account

1- Either click on ‘Create an account’ underneath the banner New to the Site?’ or click on ‘Create an Account’ on the top right of the home page
2- Please complete all information - this will help us to help you by ensuring that we stock items that you are likely to want to purchase
3- You must complete all boxes with a red asterix

Log-In

1- Once registered, simply click on ‘log-in’ at the top right of the page and enter your email and password
2- The first page will show a summary of the account details held
3- ‘My Account’ on the left hand side of the screen lists headings to help track and manage activity
- My orders – Lists all previous orders – can help with reordering
- My Product Reviews – A personal review system to refer back to
- My Favourites – An excellent way of recording all of your favourites – this will make reordering quicker and easier
- Product Returns (RMA)
- Quick Order – As it says, a quick way to order – type in the relevant item codes for speedy upload
- My Safety Sheets – A quick way to access the safety sheets for the products you have previously bought
- My Saved Credit Cards – Update or delete credit cards to use on the account
- My Quotes – A way of accessing previous quotes for reference
- My Statements – A reference point of previous account activity
4- My basket shows what is currently being held for purchase

Shopping

1- Principal drop-down menus are listed in the grey bar at the top of the page
2- Hover over one of the title drop-downs and it will display a mega menu. Navigate through this and click on the chosen category
- For quick browsing (not end-category specific), click on the title on the mega menu – this will show the specific categories under the heading and, by scrolling down, will display all products grouped together available for purchase under the title eg Restaurant & bar / Table linen
- For accurate browsing, hover over the mega menu and follow through to click on the specific category eg – Restaurant & bar / Table linen / Stretch jersey
3- Scroll through the items on offer. To make a purchase, adjust the quantity to the number required and click on the green ‘Add to basket’ button
4- To access more information about a product, simply click on the picture
5- To search for a product, enter the key word in the box underneath the Mercury logo on the top left of the screen and click the green ‘Search site’ button. A list of relevant products will be displayed
6- To view a list of all selected items at any stage, click on ‘Basket’ at the top right of the page
7- When the order is complete, select ‘Basket’ at the top right of the page. All details of the order will be displayed and amendments to quantities can be made. Check all the details and, when ready, click on the green ‘Proceed to check out’ button 
8- If an order is not completed within 12 hours the basket will be emptied and the order will be void

Favourites

1- At any stage during the shopping process, it is possible to add specified items to a favourites list by clicking on ‘Add to favourites’ underneath the product photo
2- Favourites are all listed / accessed by clicking on the ‘Favourites’ icon on the top right hand corner of the page, and are another way of speed shopping

Paying

1- When the order is complete, select ‘Basket’ at the top right of the page. All details of the order will be displayed and amendments to quantities can be made. Check all the details and, when ready, click on the green ‘Proceed to check out’ button
2- Check that all the shipping details are correct and the click ‘Continue’
3- Shipping is currently free, so click ‘Continue’
4- Payment is made through Sage Pay - it is possible to make checkout quicker for subsequent shops by saving your credit card details - click ‘Continue’
5- Please add specific delivery instructions - click ‘Continue’
6- Please complete all fields with an asterix and click ‘Proceed’
7- An order number will be displayed on screen and all details of the order will be sent by email
 

Delivery

1- All dates specified for the delivery of goods are approximate only, and no liability is accepted for any losses, costs, damages, charges, or expenses caused due to a delayed delivery
2- Mercury Distribution Ltd does not charge a delivery fee for on island deliveries
3- Delivery Times are:
- Orders placed by 12 noon can be requested for same day delivery. If not specified, the delivery will either be made that afternoon or before noon the following day, dependent on volume of orders
- Orders placed after 12 noon will be delivered the following working day (unless specifically agreed with a company representative, and stock permitting)
- Delivery of non-stock items is usually between 7 – 10 days after purchase, unless otherwise specified
- Delivery is free for on-island deliveries. Off-island deliveries will have a delivery charge quoted prior to despatch
- Mercury Distribution does not deliver on Saturdays and Sundays
- Mercury Distribution does not deliver on Bank or Public Holidays
- Goods may be left in your absence at the driver’s discretion, unless otherwise instructed when placing the order. All goods are left at the customer’s risk

4- All alcohol-based goods must be signed for on delivery by an adult aged 18 years or over with valid proof of identification. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. In such a case the driver will leave notification of the attempted delivery and a contact telephone number to rearrange delivery

 

 

Managing your account

Once logged in, it is possible to view all previous orders and amend personal details by clicking on ‘My Account’ at the top right of the page.

 

For any problems or queries with an order, payment or using the site, please call 762200.